Terms and Conditions
This Terms and Conditions governs your use of all Services e.media.it Hosting provides to you, as identified in the orders you place with us for Services (each, an “Order”).
By using the Services, you and your Users agree to be bound by all the terms and conditions of this Agreement (as defined below) including the agreed limitations of liability. If you do not agree with the provisions of this Agreement, do not use, and do not authorize any User to use, the Services.
1. AGREEMENT AND DEFINITIONS
1.1. Terms of Service: The Services are governed by these Terms and Conditions.
1.2. Definitions: In this Agreement, the following terms have the following meanings, and all other capitalized terms have the meaning given to them elsewhere in this Agreement:
“Acceptable Use Policy” or “AUP” means e.media.it’s Acceptable Use Policy found at http://www.e-mediait.com/our-services/acceptable-use-policy.html.
“Agreement” means collectively; the Acceptable Use Policy, the Service Level Agreement, the terms of each Order accepted by e.media.it and any applicable Additional Service Terms and Conditions.
“Cancellation Request” means a service cancellation request submitted to e.media.it via a e.media.it support ticket.
“Cloud Services” means e.media.it’s ‘Mission Critical Cloud’ services and ‘Cloud Storage’ services, but excludes any dedicated services.
“Confidential Information” means all non-public information disclosed by either you or e.media.it to the other that the recipient should reasonably understand and be aware to be confidential. e.media.it’s Confidential Information includes unpublished pricing information and terms of service, audit reports, compliance and certification reports, security reports, product development plans, data center designs, server configuration designs and other proprietary information or technology. Confidential Information does not include you or User’s data that is hosted, stored or transmitted using the Services. Our commitment to you with regards to the security of you and your Users’ data is set forth in Section 6.3 of this Agreement.
“Customer”, “you” or “your” means the customer identified on the Order.
“EFT” means Electronic Fund Transfer, also known as Direct Debit or BACS payment.
“Fees” means the fees for Services as specified in your Order.
“Order” means either an online order you submit to e.media.it via a e.media.it website, or any other written order (either in electronic or paper form) provided to you by e.media.it for signature, which describes the Services you are purchasing, and that is signed by you, either manually or electronically.
“Parties” means Customer and e.media.it.
“e.media.it” means: for Services provided from Canada
“Service Level Agreement” means the applicable Service Level Agreement located at http://www.e-mediait.com/our-services/service-level-agreement.html
“Services” means all services provided to Customer by e.media.it and more specifically outlined in your Order.
“Users” means Customer and its employees, contractors, agents, lawyers, auditors or end users of the Services, including any persons who you provide with access to, or on whose behalf you access, the Services or e.media.it’s Confidential Information.
“Website” means the e.media.it website, currently located at www.e-mediait.com
1.3. Interpretation: In this Agreement:
(a) headings are for reference only and do not affect the scope or meaning of this Agreement;
(b) words importing persons include individuals, partnerships, associations, trusts, unincorporated organizations, societies and corporations;
(c) “including” means including without limitation;
(d) the singular includes the plural and vice-versa; and
(e) reference to a day or month means a calendar day or month, unless expressly stated otherwise.
2. SERVICES AND TERM
2.1. Services: e.media.it will provide the Services and the applicable support as listed and specified on your Orders.
2.2. Term: The term of your Services is specified on the applicable Order in accordance with the following:
(a) Month-to-Month: If Services are specified in the applicable Order as “month-to-month” or if no Initial Term is listed, then you may cancel that service by providing e.media.it with a Cancellation Request indicating you do not wish to renew at least 30 days prior to the date you wish the Service to be cancelled.
(b) Initial Term: Where you have committed to a minimum term (typically a multiple of 12 months), the “Initial Term” is the period stated in the Order. At the end of the Initial Term, your Service will continue on a Month-to-Month basis.
(c) Cloud Services: Certain Cloud Services are not subject to a minimum term and, unless you have otherwise committed to an Initial Term, you can cancel your Services at any time by providing e.media.it with a Cancellation Request.
3. YOUR OBLIGATIONS
3.1. You agree:
(a) to comply with the terms and conditions of the AUP;
(b) to comply with all applicable laws in connection with the provisioning, ordering, use and payment of any Services;
(c) that you will use the Services only for lawful purposes and in accordance with this Agreement and the e.media.it policies and guidelines notified to you;
(d) that you will reasonably cooperate with e.media.it’s investigations of outages, security problems and any suspected breach of this Agreement;
(e) that you will immediately notify e.media.it of any unauthorized use of the Services, or any other breach or suspected breach of the security of the Services;
(f) that you will promptly pay the fees for all Services and applicable charges when due together with all applicable federal, state, provincial, local, national or regional taxes including sales, use, value added, surcharges, excise, franchise, property, gross receipts, license, privilege or any other taxes assessed with respect to the Services; and
(g) that you will provide e.media.it with all the information e.media.it requires to determine if tax is chargeable in connection with the provision of Services to you including providing evidence satisfactory to e.media.it confirming you are exempt from any applicable tax.
3.2. Users: You are responsible for the use of and access to the Services by all Users and their compliance with the obligations under this Agreement, including the terms of the AUP.
3.3. Indemnity: You agree to defend, indemnify and hold harmless e.media.it, its parent company, and their affiliates, subsidiaries, personnel and representatives, jointly and severally, from and against any and all third party claims, damages, losses, liability, causes of action, judgments, costs or expenses (including reasonable legal fees) directly or indirectly arising from, connected with or relating to any breach of this Agreement by you, your Users or your customers.
4. PAYMENT TERMS
4.1. When Your Fees are Due:
(a) All Fees charged under this Agreement are due and payable by you on the due date of the invoices generated by e.media.it, unless otherwise specified in Additional Terms and Conditions, or where otherwise agreed to in writing by the Parties.
(b) With regards to Colocation Services and some other managed Services, your Services will be billed one month in advance and payments are due 15 days after the date of the invoice.
(c) With regards to Cloud Services, your Services will be billed in arrears and payments are due 15 days after the date of the invoice.
(d) Non-recurring Fees (such as initial set-up, paid-for support requests or any other non-recurring service) will be billed on or around the date incurred, or on or around the first billing cycle that follows the date incurred, at e.media.it’s option, and are payable by you within 15 days of the date of the invoice. Fees for backup and bandwidth overages are due and payable within seven days of the date of the invoice. e.media.it may wait to charge your credit card until the total aggregate fees payable are at a minimum billable amount.
(e) Unless otherwise agreed to in an Order or by you and e.media.it, your billing cycle will be monthly, beginning on the date that e.media.it first makes the Services available to your Users.
(f) You must report any overcharges or billing disputes to e.media.it within 90 days of the time you become aware, or should have become aware, of the existence of the overcharge or dispute. You agree that charges that are not disputed within 90 days of the date they are charged are conclusively deemed accurate.
4.2. Additional Terms Affecting Payments by Credit Card:
(a) If you pay by credit card or EFT, then e.media.it will charge your credit card or bank account (as applicable) to pay for any charges that may apply to your account, including any verification or hold amounts charged to your credit card.
(b) You agree that you will notify e.media.it of any changes to your credit card or EFT account, your billing address or any other information e.media.it may reasonably require in order to process your payments in a timely manner.
(c) e.media.it is committed to minimizing fraudulent activities associated with its Services. You must ensure your billing, contact and other account information (including credit card details) is accurate and up to date, and that any credit card payments have been properly authorized by the cardholder. Where e.media.it reasonably believes fraudulent activity has occurred with regards to payment for Services, it is entitled to take immediate action, including terminating the Services.
4.3. Other Fees: You are responsible for paying e.media.it the following additional fees:
|Overage Fees||If you exceed your bandwidth or backup allotment, you agree to pay e.media.it overage fees.||Default rates:|
CDN$4.00 per GB, (backup)
CDN$0.40 per GB (bandwidth)
or as stated in your Order.
|Third Party Fees||Where e.media.it incurs fees with a Third Party on your behalf and with your consent, including circuit term liability charges, or change or expedite fees in relation to equipment or products related to your Services, you agree to reimburse e.media.it for such Third Party fees, including any markup e.media.it may in its discretion charge with respect to such Third Party Fees||Various|
|Interest||You may be required to pay interest accruing from the date an undisputed invoice is due.||1.5% per month|
|Collection Costs||You will be responsible for any costs e.media.it incurs in enforcing collection of any fees payable by you under this Agreement, including reasonable legal fees, court costs or collection agency fees||Various|
|Insufficient Funds, NSF||Any costs e.media.it incurs due to insufficient funds or other charges incurred in connection with payment processing of your account.||The NSF fees payable for returned checks/cheques are: CAD $30|
4.4. Suspension: e.media.it may immediately suspend a Service, upon notice to you, where the Fees for such Service are overdue. Where you have multiple Services with e.media.it, only the Service(s) for which payment is overdue may be suspended, upon notice to you.
4.5 Price Reviews: No less than 30 days prior to the end of any Initial Term (or prior to the end of any subsequent renewal terms), and at any time upon 30 days notice to you with respect to Month to Month or Cloud Services, e.media.it may increase the Fees in relation to your Service. e.media.it may increase the Fees during any Initial Term due to a significant change of financial exposures and will give sixty (60) days’ notice of any such increase in Fees. Where such Fee change is in excess of 10% of the total MRC, Customer is entitled to terminate the Services for which the Fee change has been applied and provided Customer has given notice of its intent to terminate to e.media.it within thirty (30) days of receiving notice of the price increase.
5. TERMINATING YOUR SERVICES
5.1. Termination: This Agreement and all Services, or a single Service provided to you by e.media.it, may be terminated in one of the following ways:
(a) subject to Section 5.2 below, by you for any reason by providing e.media.it with a Cancellation Request 30 days prior to the date you wish to cancel your Services;
(b) with respect to Cloud Services, by you for any reason upon notice to e.media.it, provided you have not committed to an Initial Term for such Cloud Services;
(c) by e.media.it for any reason by providing you with notice at least 30 days prior to the date we intend to terminate this Agreement, the Services, or a Service;
(d) by e.media.it immediately if you fail to pay any fees for Services later than 15 days after they are due, or if e.media.itdetermines that you have used fraudulent information to order or pay for your Services;
(e) by either you or e.media.it, if the other Party commits a material breach or fails to perform any obligations under this Agreement, and has not remedied the breach within 30 days after receipt of a notice from the non-breaching Party identifying the breach or failure; or
(f) as otherwise provided in this Agreement, including as set forth in the AUP.
6. REGULATORY AND SERVICE RESPONSIBILITIES
6.1. IP Addresses: You agree that you will use any Internet protocol (“IP”) numbers and addresses assigned to you by e.media.it in accordance with all reasonable regulations and policies established by e.media.it, and in accordance with any applicable international standards with respect to the use of IP numbers and addresses. e.media.it will maintain and control ownership of all IP numbers and addresses that it may assign to you. The allocation of your IP Addresses is determined by a third party IP allocation authority, not e.media.it. Where e.media.it requires, or, if the applicable third party IP allocation authority requires us to, e.media.it may change or remove any and all IP addresses that we have assigned to you. To the extent possible, we will give you reasonable prior notice of any such change. Where you have been granted the right by e.media.it to configure your own servers, you may not attempt to change or modify your allocated IP addresses without prior notice to e.media.it.
6.2. Security: e.media.it will maintain the physical security of its data centers and equipment in accordance with its advertised security standards and compliance obligations detailed on the Website. The online security of your server and user access control (including the safety of all passwords and ensuring that the technical contacts specified for your services are up-to-date) is your responsibility, although e.media.it offers additional Services that you may select to help you keep your servers and data secure. If your server is responsible for or involved in an attack or unauthorized access to another server or system, you will notify e.media.it immediately and e.media.it will have the right to respond as it determines appropriate including the right to identify, isolate and block the source of the attack.
6.3. Customer Data: e.media.it is not aware of and does not monitor the type, nature or value of your data either passing over our network or being stored in our hardware, nor can we audit, view or manipulate your data in the ordinary course of business. The following provisions explain how we operate and your responsibilities:
(a) Data Retention/Server Reclaim: e.media.it will remove and permanently delete any data stored on its systems or servers following the termination of any Services in accordance with its internal procedures. You will not have access to the systems or hardware following termination of a Service; therefore it is your responsibility to retain a copy of the data prior to termination. Where you request a copy of such data prior to termination, e.media.it will use reasonable efforts to provide you with a copy of your data, subject to your payment of any reasonable fees quoted by e.media.it in association with your request.
(b) Regulations: You are responsible for understanding the regulatory requirements applicable to your particular use or business and for selecting services that meet such requirements.
(c) Data losses: Some of our services are designed to minimize and/or mitigate the risk of data losses, to the extent possible. You are responsible for selecting services appropriate to your needs.
6.4. Monitoring User Activity: Users voluntarily engage in the use of the Internet and bear the risks associated with that activity. You acknowledge and agree that:
(a) e.media.it exercises no control over this use and is under no obligation to monitor you or other Users and customers of e.media.it with respect to breaches of this Agreement, or any content or information made available for distribution using the Services, including any information passing through e.media.it’s host computers, network hubs, and points of presence, the Internet, or any content any User may display or post on a website.
(b) e.media.it will not be liable to you or any other party for unauthorized access to, alteration, theft or destruction of information distributed or made available through the Services through accident or fraudulent means or devices.
6.5. Interruption of Service: e.media.it does not guarantee that (i) access to any Service will be uninterrupted or completely error-free; (ii) that defects can or will be corrected; or (iii) that any Service will be completely secure. You agree that:
(a) except as expressly provided in the Service Level Agreement, e.media.it will not be liable to you, a User or any other third party for any temporary delay, outage or interruption of a Service; and
(b) e.media.it is not liable for any delay or failure to perform its obligations under this Agreement where the delay or failure results from an act of God or other cause beyond e.media.it’s reasonable control.
6.6. Customer Requirements: You acknowledge and agree that it is your responsibility to ensure that the Services are appropriate and suitable for your requirements. Where e.media.it provides advice in reference to your Service requirements or the configuration of any equipment used in connection with your Service, such advice is provided in a good faith basis using reasonable skill and care. Professional services are subject to separate agreement between the Parties.
7.1. Any Confidential Information disclosed by one Party (“Disclosing Party”) to the other Party ( “Recipient”) in connection with this Agreement that is marked confidential will be protected and held in confidence by the Recipient. You and e.media.it agree that Confidential Information will be used only for the purposes of this Agreement and related internal administrative purposes.
7.2. Disclosure of Confidential Information will be restricted to the Recipient’s employees, contractors, affiliates or agents (including auditors, lawyers and consultants) on a “need to know” basis in connection with the services, each of whom are bound by confidentiality obligations no less stringent than these prior to such disclosure. Each Party may disclose Confidential Information relating to the Services to providers of goods and services to the extent such disclosure is necessary and reasonably anticipated.
7.3. A Recipient may disclose Confidential Information to the extent required by law, but the disclosure does not relieve the Recipient of its confidentiality obligations with respect to any other party.
7.4. You agree that any audit, compliance, certification or security reports provided to you by e.media.it are for your internal use only and are not to be disclosed or distributed by you to any third party. You agree that the terms of any Order you may place with e.media.it are the confidential information of e.media.it and you will maintain the strict confidentiality of this information.
8. RESELLING YOUR SERVICES
8.1. You may resell the Services to third parties, provided always that your reselling of the Services will not create a relationship between e.media.it and any other person, nor will any other person be entitled to exercise any rights or remedies under this Agreement. You will be responsible for the use of the Services by any User as if you were using the Services yourself, and any use of the Services by any User is subject to (and you will be solely responsible for any breach of) the AUP.
9. INDEMNITY BY e.media.it
9.1. Indemnity: e.media.it agrees to defend, indemnify and hold you harmless from and against any and all third party claims, damages, losses, liability, causes of action, judgments, costs or expenses (including reasonable legal fees) directly or indirectly arising from, connected with or relating to any claim alleging that the provision of Services by e.media.it infringes any third party’s intellectual property rights.
9.2. Remedies: If a third party infringement claim described above in Section 10.1 prohibits your use of the Services in accordance with this Agreement, or if at any time any of your Services are, or in e.media.it’s opinion are likely to become the subject of a claim or allegation of infringement of a third party’s intellectual property rights, e.media.it in its discretion will either:
(a) replace or modify the affected Services to make them non-infringing;
(b) obtain a license for you to continue to use the affected Services; or
(c) terminate your Order for the affected Services and refund you the remainder of fees actually paid by you in respect of the Services.
9.3. This Section 9 represents your sole and exclusive remedies with respect to any claim or allegation that the Services infringe a third party’s intellectual property rights.
10. LIMITATION OF LIABILITY
10.1. The provision of the Services by e.media.it is subject to the limitations on liability outlined in this Section and sets out the Parties’ entire liability arising out of or in connection with this Agreement. You acknowledge and agree that the Fees for the Services under this Agreement are based upon this allocation of risk.
10.2. Nothing in this Agreement is intended to exclude or limit either Party’s liability for any loss or damage resulting from:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation; and
(c) any other type of liability that cannot be limited or excluded as a matter of law.
11.3. Neither Party will be liable to the other in respect of:
(a) any indirect, incidental, special, punitive, exemplary or consequential losses or damages of any kind;
(b) any lost profits (whether direct or indirect);
(c) any loss of revenue (whether direct or indirect);
(d) damages or costs associated with a loss of data; or
(e) any increased or duplicated costs, or any costs related to replacement services by third parties,
howsoever arising in connection with the performance or non-performance of the Services under this Agreement or otherwise.
10.4. e.media.it’s liability to the Customer for any losses or damages whether arising in tort (including negligence), contract or otherwise, is limited to and will not exceed an amount equal to 3 times the monthly recurring Fee paid by the Customer in the immediately preceding month to which the claim arose;
10.5. The Service Credits referenced in the Service Level Agreement are the Customer’s sole and exclusive remedy in respect of any failure by e.media.it to meet its performance warranties outlined herein and is not limited by Section 10.4 above.
11.1. Except as expressly set forth in this Agreement, the Services, including all information, content and other services made available by e.media.it or any Third Party Vendors are provided on an “as is” or “as available” basis and e.media.it DOES NOT make any representations or warranties regarding the Services.
11.2. e.media.it, its parent company, its affiliates and subsidiaries hereby disclaim, to the fullest extent permitted by law, any express or implied warranties and conditions of any kind or nature whatsoever, including warranties related to any course of dealing, usage or trade practice, or implied warranties and conditions of merchantability or fitness for a particular purpose.
12. GOVERNING LAW
12.1. Services Rendered in Canada
Where Services are rendered by e.media.it in Canada, this Agreement will be governed by and construed in accordance with the laws of the Province of Alberta and the laws Canada applicable therein, and all disputes arising out of or related to this Agreement will be brought exclusively in the courts located in the Province of Alberta; provided however that neither Party will be prevented from enforcing any related judgment against the other Party in any other jurisdiction.
13. DISPUTE RESOLUTION
You and e.media.it agree to use reasonable efforts to resolve any breach of this Agreement through good faith discussions prior to either Party taking any legal action with respect to such breach, except that either Party may seek immediate injunctive relief for any alleged or perceived violation of the other Party’s obligations with respect to Confidential Information, your breach of the AUP, or any use of the Services by you or your Users which violates applicable law. Such discussions will involve senior representatives nominated by each Party and, if reasonably required, ultimately include the executive management of each Party if necessary. Only if such aforementioned dispute cannot be resolved through such good faith discussions within 30 days may legal action be taken by either Party to enforce its rights under this Agreement.
14. MISCELLANEOUS PROVISIONS
14.1. Changes to Our Online Terms: We may from time to time make changes to the Terms and Conditions, or any of the AUP, the SLA, or the descriptions of our Services, by making changes to those terms on our Website. Any such changes will take effect upon posting of the changes on the Website. If you add additional Services under this Agreement during a term (either the Initial Term or during a renewal Term), then the version of the Agreement (if any) in place on the Website at the commencement of that Term will govern any such additional Services, unless otherwise agreed in writing. If you do not agree to our changed terms, you may terminate this Agreement by providing a Cancellation Request to e.media.it within thirty (30) days of the posting of any such changed terms. Your continued used of the Services following e.media.it’s posting of the changed terms constitutes your acceptance of those changed terms.
14.2. Modifications. Subject to Section 14.1 above, this Agreement may be amended only by a formal written agreement signed by both parties. A description of Services may be amended to modify, add, or remove services by a formal written agreement signed by both parties, or by an exchange of correspondence, including via electronic mail or online, provided correspondence includes the express consent of Customer and e.media.it.
14.3. Relationship: You and e.media.it are independent contractors and this Agreement does not establish any partnership, joint venture, agency, employment, franchise or other relationship between you and e.media.it.
14.4. Waiver: The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not amend or negate the rights of the waiving Party.
14.5. Assignment: You may not sell, assign or transfer for rights or delegate your duties under this Agreement in whole or in part without the prior written consent of e.media.it, and any attempted assignment or delegation without e.media.it’s consent will be void.
14.6. Third Party Beneficiaries: You and e.media.it agree that, except as expressly provided in this Agreement or the terms and conditions of use of any Third Party Products, there will be no third party beneficiaries to this Agreement.
14.7. Severability: If any provision of this Agreement is held to be invalid or unenforceable for any reason, that provision will be deemed to be severed from this Agreement and the remaining provisions will continue in full force and effect.
14.8. Survival: Any provision of this Agreement that, by its nature, is applicable to circumstances arising after the termination or expiration of this Agreement will survive such termination or expiration and remain of full force and effect. No termination or expiration of this Agreement will relieve either you or e.media.it from any liability arising out of any breach of this Agreement occurring prior to the termination or expiration.
14.9. Export Matters: Your use of the Services must be in compliance with applicable laws. Without limiting the foregoing statement, you agree to comply with all restrictions and regulations of the U.S. Department of Commerce, Foreign Affairs, Trade and Development Canada, the UK Department for Business, Innovation and Skills, or any other domestic or foreign agency or authority in connection with your use of the Services, and to not, in violation of any laws, transfer or authorize the transfer of any Services into any U.S., Canadian, UK or U.N. embargoed countries. You represent and warrant that you are not located in, under the control of, or a national or resident of any such country or using the Services for a purpose that is otherwise prohibited in accordance with any such list.
14.10. Notice: Unless otherwise specified in this Agreement, all notices, demands, requests or other communications required or permitted under this Agreement will be deemed given, in the case of notice to e.media.it, when delivered personally or upon delivery of overnight or first class mail, or, in the case of notice to you, by email to a designated contact email address or upon delivery of overnight or first class mail to your designated contact address.